Policies

Refund & cancellation policy

This Refund & Cancellation Policy applies to payments made on glitzmagazines.in to The Neptune Glitz (operating as Glitz Magazines) for magazine subscriptions, award entry fees, and related digital or print services.

Business details

Legal / business name: The Neptune Glitz
Brand: Glitz architecture & interiors
Website: https://glitzmagazines.in
Support: support@glitzmagazines.in
Phone: +91 93371 20863
Address: AT-9/6710, Radhakrishna Temple Compound, Mancheswar Industrial Estate, Bhubaneswar, Odisha

Magazine subscriptions

Reader and Creator plans are annual products that include digital access and (where applicable) print delivery. Because fulfilment begins as soon as payment succeeds — digital access is activated and print production / dispatch is scheduled — subscription fees are generally non-refundable after a successful payment.

You may choose not to renew at the end of the paid term; access then ends when the subscription expires.
To cancel auto-renewal reminders or request that we do not process a future renewal, contact support@glitzmagazines.inor open a ticket under Billing & payments before the renewal date.
Upgrades (for example Reader to Creator) are charged as described at checkout; unused time on a prior plan is handled by our support team on a case-by-case basis when you write in.

Award entry fees

Award entry / submission fees cover administrative review of an entry for a specific call for entries. Once payment is successful and the entry is accepted into the awards workflow, the fee is non-refundable, including if the entry does not place or if you later withdraw.

If you paid but the award call was cancelled by us, or payment was duplicated due to a technical error, contact support with your order / payment reference for a review.

Failed, cancelled, or incomplete checkouts

If you abandon checkout or the payment gateway reports failure / cancellation, no successful charge is kept for that attempt and no subscription or award payment is activated.
If your bank or wallet shows a hold that does not clear as a success on our side, the hold typically reverses automatically per your payment provider's timelines. Write to us if it does not.

Duplicate or erroneous charges

If you were charged more than once for the same order, or charged for a product you did not receive because of a proven system error on our side, email support@glitzmagazines.in within 7 days of the transaction with:

Registered account email
Date and amount of payment
Payment / order ID from the gateway or bank SMS
Brief description of the issue

Approved refunds are processed to the original payment method within 7–14 business days after approval (bank timelines may add further days).

How to request a cancellation or refund review

Email support@glitzmagazines.in or open a help ticket from your account.
Use the subject line “Refund / cancellation request”.
Include the details listed above so we can match the payment quickly.

We aim to acknowledge requests within 2 business days. Discretionary goodwill refunds, if any, are decided by The Neptune Glitz and are not an entitlement beyond the cases above.

Shipping and print copies

Print magazine delivery depends on a valid shipping address on file. Non-delivery caused by an incorrect or incomplete address supplied by you is not eligible for a refund. If a confirmed dispatch is lost in transit, contact us so we can arrange a replacement or alternative resolution where stock allows.

Governing law

This policy is governed by the laws of India. For related terms, see our Terms & conditions and Privacy policy.